When creativity meets spirituality.
Refund Policy
At Ilana Shalom Art, we are committed to providing you with beautiful and high-quality artwork. We urge you to carefully consider your purchase before finalizing it. Due to the unique nature of the art we sell, our return policies are as follows:
Original Artworks
All sales of original artwork are final. We do not accept returns for original pieces.
Original artworks are one-of-a-kind creations. Due to their irreplaceable and unique nature, they cannot be returned. This policy includes any commissioned artwork, which is created specifically for you and is considered a personalized item that cannot be resold.
Art Prints
We want you to be satisfied with your purchase. For art prints, we offer a limited return policy.
You may return an art print within 15 days of the date you received your order.
To be eligible for a return, please ensure that:
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The print is in its original, undamaged condition.
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The print has not been framed or displayed.
How to Initiate a Return for a Print:
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Please contact us at [Your Email Address] within the 15-day period to request a return authorization.
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Once your return is approved, you will be responsible for carefully packaging and shipping the print back to us at your own expense. We recommend using a trackable shipping service.
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Upon receiving the returned print, we will inspect it to ensure it is in its original condition.
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If the return is approved after inspection, a full refund of the print's purchase price will be issued to your original method of payment. Please note that shipping costs are non-refundable.
We will not issue a refund for any print that is returned damaged or is not in its original condition.
Damaged Items
If your order arrives damaged, please contact us immediately at [Your Email Address] with photos of the damage and the packaging. We will work with you to find a satisfactory solution.
Final Notes
Our policies are in place to protect the integrity of the artwork and the artist. We appreciate your understanding and support. By completing a purchase, you agree to these terms.